How do you think salon owners should be playing the game? There may be a steady flow of customers; however, are they your regular customers? Keeping the salon fully booked is a great way to keep the clientele happy!
You might have thought twice after reading this statement! Engaging existing customers and generating new leads require different strategies. Is this what you are doing? How do your stylists handle customer complaints?
Giving your customers what they expect from your salon is essential for keeping the game flowing. Beauty and wellness professionals must follow this rule to stay competitive. Increasing customer retention by 5% will boost profit rates from 25% to 95%, according to statistics.
According to 89% of industries, customer satisfaction is the most important factor for customer engagement. The higher retention rate accounts for 65% of a company’s business. These figures indicate, among other things, that giving the best customer service at your spa & salon will increase the return client ratio. The following tips must be immediately implemented.
Tried And Tested Strategies By Big Names In The Salon Industry To Keep Salon Fully Booked
Do your research first when you think about upgrading your business or implementing new tips. Check out what other brands in this industry are doing to maintain their brand longevity. All of these factors together can keep your salon fully booked at any time. Read on to learn how they can help.
Customers Should Get Service From Suitable Stylists
Customers don’t know which stylist to choose when visiting your salon for the first time. You are responsible for showing them the way. They are overwhelmed when the best and most skilled staff perform their needed services. You are likely to get their business again in the future. To ensure this happens, you need appropriate Salon management software. Don’t know what to choose? Reach out to us.
Greet The Customer Properly When They Arrive
Having hygienic and clean salons is not enough; the staff must also welcome clients properly. They should be greeted at the door when they arrive. Employees should understand not to remain on the phone as it can irritate customers. Customer communication takes place at the front desk. It is essential to be available 24/7 for calls, interact with customers, answer their questions, etc.
Choose the Best Salon Booking System
Salon businesses that are not digitally savvy will struggle. What are your methods for managing appointments? Manually? Dear Folks! Streamline your business management! The manual handling of activities by many organizations has failed miserably. Choose the best salon software in India for an easy appointment booking process. The software automates and optimizes the appointment process.
Clients can book their appointments conveniently online through it. Your salon’s stylists can book, rebook, or cancel their appointments through this feature. However, they can check their availability and book based on their schedule. The staff members can also confirm or reject their schedule after reviewing it. The advantages are endless.
Reminder and Notification System
How do you inform your customers about recent offers, discounts, etc.? Do you call? Is this an effective and profitable method? In addition to being time-consuming, customer conversion cannot be verified. Handle these tasks with salon management software. You should send customers notifications before their online booking so they can show up on time and not miss their appointments.
This will help minimize the use of the online booking system. Additionally, salons can notify customers of pending payments, upcoming deals and discounts, etc. It is a win-win situation!
Find Out Who Your Returning And Non-Returning Customers Are
Identify your returning customers first. Identify the methods for reconnecting with them before they visit another salon for more services. You should prioritize this step as a salon owner.
Send Personalized Gift Cards
Increase customer engagement by allowing them to send the gift cards to family and friends. You can give your customers a customized gift card with the best online booking system for any occasion, such as a birthday, anniversary, or another special event.
Retain your customers’ goodwill by using best salon software in India. Connecting with them, providing the best services, answering their questions, etc. are all necessary. However, if your customer engagement strategies are not compelling, there won’t be an assured regular customer flow. Follow these steps to keep your salon fully booked and remain the best!